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How livemobile99 Handles Your Privacy

Your account information and payment activity on livemobile99 are handled with care. This Privacy Policy sets out what we collect, why we collect it, and how you can access, update, or request removal of your data — available where local law permits.

Account Data ProtectionLocal Payment PrivacyYour Rights, Clearly StatedSecure Data Handling
livemobile99 How livemobile99 Handles Your Privacy
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

We apply security measures across every layer of your account — from the moment you log in to when a withdrawal is verified. Here is how we handle the key areas of your data.

Account Security

Your account is protected with OTP verification on login and on withdrawal requests. We do not store your full payment credentials — only tokenised references from your e-wallet provider.

Cookies and Session Data

Session cookies keep you logged in across a mobile browser visit. We do not use cookies to track your activity outside our platform or share browsing data with advertisers.

Data Retention

We retain your account and transaction records for as long as your account is active and for a period after closure as required by applicable regulations. You may request details on retention periods via support.

Requesting Changes

To access, correct, or request deletion of your personal data, contact support via live chat or email with your account details. We aim to acknowledge requests and begin processing within a reasonable timeframe.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have questions about how your data is used, want to request a copy of your account data, or need to update personal details, our support team handles privacy requests directly. Reach out through any of the channels below and we will respond to your request.

Live Chat Start a live chat session from the account menu. Privacy and data requests are handled by our support team during operating hours.
Email Support Send your privacy request to our support email. Include your registered account details so we can locate and verify your record promptly.
Account Settings Some data updates — like your contact number or linked e-wallet — can be changed directly inside your account settings without contacting support.

Privacy Policy Questions Answered

Here are the questions we hear most often about how your data is handled on livemobile99.

We collect your name, contact details, and the payment method you register — such as Touch 'n Go eWallet, Boost, or GrabPay. Transaction records are also kept to support account verification and withdrawal processing.

We do not sell your data. Payment processors and platform partners may receive limited data to complete transactions, and they are contractually required to protect it under our data-handling terms.

Contact our support team via live chat or email with your registered account details. We will locate your record, verify your identity, and provide the data you are entitled to access.

Yes. You can submit a deletion request through support. Note that some records may be retained for a period after closure where required by applicable regulations before full removal is completed.

We use tokenised references from your e-wallet provider rather than storing full payment credentials. OTP verification is required for withdrawals, adding a second layer of confirmation before any funds move.

Your account data is retained for a period after your last activity or account closure, in line with applicable regulatory requirements. You may contact support to ask about the specific retention period that applies to your account.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.