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Terms Conditions for livemobile99 Accounts

These terms set out what you agree to when you open and use your livemobile99 account — from how deposits via Touch 'n Go eWallet, Boost, and GrabPay are handled, to how we manage access and account activity.

Applies to all account holdersCovers deposits, withdrawals & account useLocal law governs eligibilityUpdated terms take effect on noticeContact support for any queries

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What These Terms Cover

livemobile99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on livemobile99, you confirm that you have read and accepted these terms in full. They apply to every action taken through your account — logging in, funding your wallet via Touch 'n Go eWallet, Boost, or GrabPay, placing wagers, and requesting withdrawals.

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We process payments through DuitNow and FPX in addition to e-wallet rails; each transaction is subject to the rules of the relevant payment provider alongside our own. We may update these terms at any time. When we do, we will notify you through your registered account.
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Continued use of the platform after a change is posted means you accept the revised terms. If any part of these terms conflicts with local law in your region, the local law applies. Access and eligibility depend on where you are located and what local law
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permits. We reserve the right to suspend or close accounts that breach these terms, including accounts found to be operating in restricted regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE YOUR ACCOUNT

Account Security & Data Practices

We take account integrity seriously. Your login credentials are protected with OTP verification on each new device session, and we do not store full payment details for Touch 'n Go eWallet, Boost, or GrabPay transactions on our servers. Here is how we manage the key areas that affect your account.

Data Retention

We retain account data for as long as your account is active and for the period required by applicable law after closure. You may request a summary of data we hold by contacting support.

Cookie Use

We use session cookies to keep you logged in across your mobile browser and to remember your wallet preference. You can clear cookies at any time; doing so will log you out of the current session.

Account Security

Each login from an unrecognised device triggers an OTP to your registered number. If you suspect unauthorised access, contact live chat immediately to freeze your account wallet.

Requesting Changes

To update your registered details — including your linked e-wallet number or contact information — submit a verified request through the account settings page or via email support.

TERMS ENQUIRIES

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles terms-related queries through the channels below. Players in Kota Kinabalu and across Malaysia can reach us the same way — no separate regional line needed.

Live Chat Start a live chat session from your account dashboard. Our team handles terms and account queries directly — no need to send a separate email for straightforward questions.

Email Support Send a detailed query to our support address for written confirmation of any terms clarification. We aim to respond within one business day for account-related matters.

Account Help Centre Check the Help Centre inside your account for answers on common terms questions — covering wallet rules, account verification steps, and withdrawal conditions.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice. If your question is not here, live chat is the quickest way to get a direct answer.

These terms apply to every person who opens an account on livemobile99. By registering, you confirm you have read them and that access is permitted under the laws of your location.

We can update the terms at any time. We will notify you via your registered account before changes take effect. Continuing to use the platform after that notice means you accept the updated version.

Breaches may result in account suspension or permanent closure, depending on severity. Funds in your account wallet at the time of suspension are handled according to the relevant section of these terms.

Contact our support team by email or live chat with your account details. We will provide a summary of the data we hold on your account within the timeframe required by applicable law.

Yes. All deposits and withdrawals processed through Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX are subject to these terms alongside the rules of each payment provider.

The current version is always available on this page. Check the date at the top of the document — if it has changed since your last visit, review the updated sections before continuing.

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